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Support Specialist PDF Print E-mail


Support Specialist
(Washington, DC)
The support specialist will work with a team of other specialists to address client issues via email and phone. Working closely with Naviance Network members, the support specialist will ensure client questions are addressed in a timely manner. The support specialist will also have the opportunity to work on documentation and other tutorials that will aid clients. Qualifications include:
  • Bachelors degree required
  • 3.0+ GPA preferred
  • 1-3 years of educational or teaching experience preferred
  • Passion for and genuine interest in education
  • Excellent knowledge of the company’s products
  • Ability to learn quickly and adapt to change
  • Outstanding attention to detail
  • Good phone presence and voice
  • Excellent verbal and written communication skills
  • Proficiency in MS Office, computer use, and Web applications
  • Ambition, drive and creativity, and strong organizational skills
Naviance is a great place to build your career. We provide a full benefits package including fully company-paid medical and dental insurance for employees, and 401(k) retirement savings with company match. To apply: Please submit your cover letter and resume by clicking here. Resumes without cover letters will not be considered.
 

Naviance has allowed me to streamline the data processing aspect of my job, freeing more work hours for direct counseling with students!

kellyHerringtonCareers

Kelly Herrington
University Prep