Frequently Asked Questions
What is Naviance?
Naviance by Hobsons is a comprehensive K-12 college and career readiness platform. Naviance helps students in grades K-5 understand how their unique interests and strengths can lead to exciting opportunities later in life, and helps students in grades 6-12 set goals, identify careers of interest, create academic plans, and plan for college. Naviance operates as the system of record for schools and districts.
What student information does Naviance collect?
In order to operate Naviance, schools provide this minimally required student information:
- Grades K-2: Grade level and teacher name
- Grades 3-5: Last name, unique ID number, grade level and teacher name
- Grades 6-12: Last name, unique ID number, gender, class year and district campus
Otherwise, as a system of record for schools, Naviance receives only the student information that schools wish to house on the platform.
How is student personal information used?
We only use student personal information to provide our services in the manner requested by the school or district, as governed by our contract with them. We do not use student personal information to market to students or for other commercial activities.
Are there third parties operating within Naviance?
Yes. Within Naviance, there are third parties that provide optional features to schools and districts on our behalf. These features are part of the Naviance experience, and support the Naviance college and career readiness functions. Schools may turn these features on or off at their discretion.
How does a school manage third party features within Naviance?
We provide schools with a dashboard within Naviance that allows them to control the product features that are available to students, including the features provided by third parties on our behalf. Schools may turn the features on or off at any time at their discretion.
Do third parties operating within Naviance receive student personal information?
Third parties provide a variety of features that are part of the Naviance experience. Some of these third parties require a limited amount of information to be shared in order to properly function. However, all of our third party partners are required to comply with applicable laws, as well as with the Naviance privacy and security policies. When information is not required by the third party in order to operate the feature, it is not provided.
Like Naviance, our third party partners may only use students’ personal information to provide their services to the school and for no other purpose.
Third parties operating in Naviance for Elementary School do not receive any student personal information.
How do schools manage their student information in Naviance?
Schools and districts always have the ability to directly manage their student information. We provide schools with an account dashboard within Naviance that allows them to easily correct or amend their student data at any time.
How do schools respond to parent requests to review their child’s personal information within Naviance?
We provide schools with an account dashboard within Naviance that allows them easy access to their student data. Schools always have access to this dashboard, and can use it to respond to requests from parents who may have questions about their child’s information.
Schools and districts may also choose to allow parents to create accounts within the Family Connection portal of Naviance, through which they may view some of the work their children do within Naviance.
How does Naviance ensure that the student data remains secure?
We are committed to protecting the security, integrity and confidentiality of the data through the use of a variety of administrative, physical and technical safeguards.
We host student data in secure server and cloud-based environments that use a firewall and other industry-standard technology in an effort to prevent interference or access from outside intruders. We also require unique account identifiers, user names, and passwords that must be entered each time schools, districts, students or parents sign on to Naviance.
All Naviance employees receive annual privacy and security training.
In addition, only a limited number of employees are allowed to access student data, and only for the purpose of providing support and services to schools and districts. These employees sign confidentiality agreements that are strictly enforced by Hobsons.
Where can I learn more about Naviance privacy practices?
Who can I contact with additional questions about Naviance privacy practices?
If you still have questions, please contact your account representative or email us at firstname.lastname@example.org.
Parents should contact their school or district with questions, and we will work directly with the school or district to provide the needed information.